FAQ
Frequently Asked Questions (FAQ)
Where do you ship to?
RAVONWEAR operates and sells exclusively within the United Kingdom. We do not ship to addresses outside the UK.
How long does delivery take?
Order processing takes 1–3 business days.
After dispatch, estimated delivery time is 7–14 business days.
Total delivery time may take up to 17 business days, including processing and shipping.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 48 hours to appear.
What are the shipping costs?
Shipping costs are calculated at checkout and clearly displayed before payment confirmation.
Can I return my order?
Yes. You may request a return within 14 days of receiving your order, in accordance with UK consumer protection laws.
Items must be unused, unworn and in their original condition.
How do I request a refund?
To request a refund, please contact our support team at support@ravon.com with your order number.
Once your return is approved and inspected, refunds are processed within 5–10 business days to the original payment method.
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. We will arrange a replacement or refund at no additional cost.
What payment methods do you accept?
We accept secure online payments through trusted third-party payment providers available at checkout.
Your payment details are processed securely and are never stored by RAVONWEAR.
Can I change or cancel my order?
Orders can only be changed or cancelled before they are processed.
Please contact us as soon as possible after placing your order.
How can I contact customer support?
You can contact us through the following channels:
Email: support@ravon.com
Phone: +55 83 98667-8712
Website: https://ravonwear.store
Our support team is available Monday to Friday, during normal business hours.